To Our Valued Customers,

We are pleased to inform you of an update to our account statements effective June 12, 2023! In an effort to better support you and meet your needs, we are rolling out some much needed updates and improvements to our statement processes. Your statement cycle will not be affected, and you will notice a fresh new look and layout on your June statement. Please note: action may be needed to continue receiving statements in your preferred manner. Please continue reading to determine whether or not any action is needed:   

Paper Statements via USPS:

• If you currently receive physical statements via USPS and wish to continue receiving statements in this manner, no action is needed.
  • $2.00 + sales tax physical statement fee is unchanged.
• If you wish to update your statement preferences to receive electronic statements instead, now is a great time to do so! Follow the instructions in the “E-statements via Online Banking” section below to enroll.

E-statements via Online Banking:

• If you currently receive electronic statements (e-statements) through online banking and wish to continue receiving statements in this manner, action is needed.
  • You may take action as early as May 9th by logging in to your online banking account. Upon logging in, you will receive a prompt to sign up for e-statements. Please follow the prompts to make your selection. Note: a valid email address is now required to enroll in e-statements.
• If you currently receive e-statements but would like to switch to physical statements via USPS, no action is needed.
  • A $2.00 + sales tax physical statement fee will take effect in September, 2023.

E-statements via Password-Encrypted Email:

• For your safety and security, we are no longer able to deliver statements in this manner. You may choose to enroll in e-statements via online banking or receive physical statements via USPS.
• If you would like to receive e-statements through online banking, action is needed. Follow the instruction in the “E-statements via Online Banking” section above to enroll.
• If you would like to receive paper statements via USPS, no action is needed.
  • A $2.00 + sales tax physical statement fee will take effect in September, 2023.

As your financial institution, we continuously strive to provide the best service possible. We are working hard to ensure this transition is as painless as possible to you, but we recognize that you may have questions or concerns. Feel free to call, text, email, or stop in to see us and we will be happy to answer your questions regarding this transition. As with any update, we appreciate your patience and understanding while we work to streamline the new process.

Sincerely,

Chloe Hammers

Deposit Operations Manager, Malvern Bank

712-624-8686

If you are not currently enrolled in online banking, now is a great time to do so! Visit www.malvern.bank, locate the “Online Banking Login” section on the main page, and click “Enroll”.