Malvern Bank is dedicated to making information security one of our highest priorities. We utilize the latest software, hardware and other technologies to prevent unauthorized users from accessing our computer systems.
We have implemented many different levels of security, including Access ID, password, encryption of sensitive data and others. We utilize a technology called SSL (Secure Socket Layer). SSL is software to secure and protect website communication using encrypted transmission of data. The SSL creates a secure communications channel between our Internet Banking server and your browser. Please note that this connection requires the more recent versions of browsers. (Read more about SSL below.)
The following are some of the technologies we have implemented to ensure all transactions are secure:
- Access ID and password protection
- Network security and monitoring
Access ID and Password Protection
To access account information, you must provide an access ID and a password to enter the secure area of the site. Your password is not displayed when entered. If you do not provide this information, we cannot establish an online banking service for you.
Tips for increasing the security of your online accounts
- Don’t let anyone else know your password. Never write it down. Change your password every 30 days or less.
- Use a variety of letters (upper- and lowercase), numbers and symbols.
- Don’t use the same password for all your websites that require you to log in.
- Never access an online banking site using public Wi-Fi access or from a computer that an untrusted individual or the public may have access to.
- Keep your computer free of viruses.
- Always log out of the online banking site when you are finished or if you are going to be away from your computer for an extended period. This will end your session, and you will be required to enter your access ID and password before entering the online banking website again. If you have not accessed the online banking site for an extended period, your session will automatically timeout. To start a new session, you will be required to enter your access ID and password on the login page.
Secure Sockets Layer (SSL)
When connected with a website that is secure, you will see a padlock or key icon near your browser’s address bar. This icon will only appear after you have gone to the login webpage. The padlock or key icon may not appear locked on pages where you are not logged on and/or where general information is displayed. However, any screen that displays or requests information about your account, access ID, password or any other sensitive information should display the padlock or key icon to show information is encrypted.
Network Security and Monitoring
Firewalls are an essential part of network security. They are used to protect your internal network from external threats that can compromise data and data transmissions. Our firewalls create logs of network traffic that allow for centralized auditing and security monitoring. We have also set up security policies on the firewall to stop any suspected malicious activity.
Malvern Bank will never solicit private information (such as social security numbers, account numbers, credit card numbers, passwords, etc.) by means of email. If you receive an email requesting confidential information from someone claiming to represent Malvern Bank — even if it includes an official-looking email address and/or our logo — DO NOT respond to the email. Please contact us to report any solicitation of this kind. Also, if you notice suspicious or unusual activity on your Malvern Bank online banking account, contact us immediately.
Scammers are very good at sending emails that get people to click on malicious attachments or links that can then cause all sorts of issues from viruses, to malware to ransomware. If you would like to see what to look for in emails so you don't become a victim click here.
If you have any questions or concerns regarding Malvern Bank’s information security, please contact us.